Question: I need a chatbot platform that can provide actionable insights and analytics to improve customer engagement.

Jetlink is an enterprise chatbot platform that uses NLP and AI to offer personalized customer experiences at large scale. It features voicebot and omnichannel support, conversational AI with NLU, insights and analytics, support for more than 157 languages, and advanced context understanding with continuous learning through Jetlink Genius. The platform is designed to increase customer satisfaction, lower churn and boost revenue, with impressive results like an average ROI of 8x and a 98% reduction in customer wait time.

Another powerful option is Chatbase, which lets you build and integrate chatbots with your website or through an API for customer support, lead generation and user engagement. It also offers advanced analytics, customization, whitelabeling, strong security, auto-retraining and support for multiple languages. You can try the service for free and pay as you go, so it's a good option for businesses that want to improve customer support and lead generation with AI chatbots.

If you want a highly customizable option, Certainly is a good option. The company's Generative AI and Conversational AI technology automates tasks, scales support operations and solves common customer support problems. Features include deflecting support tickets in more than 100 languages, AI-powered product recommendations and integrations with popular services like Shopify and Zendesk. It offers customizable conversations to match your brand voice and personality and supports omnichannel engagement with SMS, social media and email.

Last, Haptik is a Conversational CRM that uses Generative AI to manage the customer lifecycle. It offers tools like Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying guidance and Intelligent Analytics for performance monitoring. The platform supports multi-channel customer engagement and offers enterprise-grade security, helping businesses generate leads, improve customer satisfaction and boost operational efficiency.