If you're looking for a platform that spans online and in-store retail for automotive dealerships, Impel is a full-stack option. It uses AI to personalize interactions, help customers find the right vehicle, and communicate effectively. It includes generative conversational AI, interactive content and computer vision AI for digital vehicle photography. Impel is designed with enterprise-level security, brand compliance and deep integration with major data and system providers, so it can easily integrate with existing systems and offer data insights to inform business decisions.
Another top contender is Gubagoo, which spans the retail experience across all customer touchpoints. It offers live guided assistance for browsing online inventory, a single calculation engine for accurate payments and customizable in-store experiences. The platform also includes smart F&I menus, real-time lender decisions and digital retailing for online and in-store transactions. Gubagoo integrates with popular tools like Apple Messages for Business and WhatsApp, and offers a mobile app for dealerships to track deals and manage performance on the go.
For a CRM-centric approach, DriveCentric uses AI to combine with a user-friendly interface to help build relationships. It includes a data warehouse with more than 1,000 data points, personalized videos, dynamic customer segmentation and a mobile app for customers to connect with dealerships easily. DriveCentric automates sales pipelines and automates routine tasks, offering 24/7 human-like support and integrating with a variety of third-party partners, including DMS systems.
Kenect is an all-in-one platform for customer communication, online reputation and payment collection. It includes tools like texting, review management and video chat, all powered by AI and integrated with dealerships' DMS and CRM systems. Kenect helps dealerships streamline communication, increase revenue and manage online reputation.