Question: I'm looking for a way to automate customer support on WhatsApp, can you suggest a solution?

If you want to automate customer support on WhatsApp, Gupshup is a good option. The conversational engagement platform supports AI-powered chatbots on more than 30 messaging channels, including WhatsApp. It has features like Bot Studio for designing custom conversational flows, Agent Assist for productivity and Campaign Manager for multichannel campaigns. Gupshup is used by more than 45,000 brands around the world, including BFSI, retail and healthcare, and helps businesses increase customer lifetime value while decreasing service costs.

Another option is Wati, a WhatsApp Business API for small and medium-sized businesses. Wati automates marketing, sales and service support with tools like a no-code chatbot for automated responses and a shared team inbox for collaborative support. It integrates with popular CRM and e-commerce tools like Zoho CRM, Shopify and WooCommerce, so it can meet a variety of business needs.

For a more sophisticated platform, Libromi offers AI-powered chatbot creation and automation for WhatsApp. It has features like WhatsApp eCommerce integration, bulk messaging and a no-code chatbot builder that supports interactive lists and buttons. Libromi also supports native integrations with more than 1,500 apps and has official WhatsApp Business Integration, which can help you get a Verified Green Tick Mark.

Last, Whautomate is a multichannel customer engagement platform that supports WhatsApp along with other messaging channels. It offers features for setting up chatbots, team inboxes and marketing campaigns, so it's good for businesses in a variety of industries, including e-commerce and healthcare. Whautomate promises a big boost in sales, engagement and productivity, and offers a 7-day free trial for first-time users.