The first project, Ultimate, is a broad customer support automation foundation that uses generative AI to handle more than 60% of support requests across many digital channels. It's got tools like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues and a large Analytics Suite. It can link to any CRM system with one-click connections and API links. It's designed to automate the mundane, improve customer satisfaction and scale support operations.
Another top contender is Forethought, an AI-powered customer support service that automates the mundane and improves resolution rates. It's got tools like Solve for simple questions, Triage for assessing intent, Assist for summarizing tickets with AI-generated text and Discover for optimizing workflows. Forethought integrates with leading helpdesks like Zendesk, Salesforce and ServiceNow, and is particularly well suited for e-commerce and SaaS companies.
If you want a very customizable and personalized experience, Verloop is a conversational AI service that personalizes and contextualizes interactions. With automated chat and voice support, contextual conversations and real-time monitoring, Verloop.io deflects a large percentage of support requests, unloading live agents and improving customer satisfaction. It's good for e-commerce, banking and travel companies.