Question: Are there any tools that can help me analyze online reviews and track customer sentiment to improve my restaurant's reputation?

The first, Reputation, is an online reputation management tool that aggregates data from hundreds of sources to give you a complete view of your brand. It offers features like consolidation of feedback from multiple channels, AI-powered insights, competitive benchmarking and a custom Rep Score KPI to measure consumer sentiment in real-time. The tool also offers review management, business listings, social media management and customer surveys, so you can use it to optimize customer satisfaction and drive growth.

Another option is GatherUp, an automated review tool for agencies and local businesses. It helps you manage reviews and reputation by listening to customers, understanding what they're saying, and responding with personalized AI-powered responses. The system also includes performance reports, review notifications and marketing tools like widgets and social sharing, which can help improve your local search rankings and customer satisfaction.

For businesses with multiple locations, Chatmeter offers a multi-location intelligence platform that uses AI to manage online presence, customer reviews and local SEO. It offers accurate listings, customizable review templates, scalable social media management and comprehensive surveys to measure customer sentiment. The platform can help increase online visibility, customer engagement and revenue by identifying potential problems and providing actionable insights.

Last, Birdeye is an all-in-one review management and messaging platform that combines review management, social media management and listings management. It offers AI-powered insights to understand customers and drive growth, and integrates with more than 3,000 CRMs, PMSes and apps. The scalable solution is used by more than 150,000 local businesses and brands, so it's a good option if you're looking for a reliable way to improve customer experience and reputation management.