Question: Can you recommend a digital experience management tool that uses AI to predict and resolve IT problems?

For a digital experience management tool that uses AI to predict and resolve IT problems, check out Almaden. Almaden uses generative AI and machine learning to proactively manage end-user experiences. Its Collective IQ feature speeds up root cause analysis and automates helpdesk operations, and SmartCenter ensures timely and cost-effective resource availability. The platform is designed to increase employee productivity and satisfaction, so it's a good fit for companies with remote or hybrid work arrangements.

Another good choice is Lakeside Software. Its AI-powered platform provides end-to-end visibility into complex IT environments so IT can proactively work and deliver better digital employee experiences. Features like real-time visibility, AI-ready data structuring, and support for multiple platforms make Lakeside Software a good choice for streamlining IT operations, increasing productivity and reducing ticket volume. It's a good fit for IT teams trying to predict and prevent problems.

Atera is another option. This all-in-one IT management platform includes RMM, IT automations, patch management and AI-powered ticketing. Atera's AI abilities automate lots of work, for example summarizing tickets and suggesting fixes, so junior technicians can focus on more complex issues. It's geared for internal IT departments and Managed Service Providers who want to streamline operations and ensure strong patch management and data privacy.