Question: Is there a tool that uses AI to predict and prevent IT problems, and also provides root cause analysis for help desk technicians?

Lakeside Software has an AI-powered platform that offers end-to-end visibility into complex IT environments. It collects more than 10,000 data points every 15 seconds from endpoint devices, giving you real-time visibility and historical context. The platform offers proactive IT, root cause analysis and VDI support, so it's good for executive leadership, IT engineering and help desk teams. It's designed to simplify IT operations, increase employee productivity and reduce ticket volume.

Another good option is ServiceNow, an enterprise platform for transforming service management across IT, customer service and IT operations. It uses AI, Generative AI and intelligent chatbots to increase productivity and efficiency. ServiceNow offers root cause analysis and has a number of features like Performance Analytics and Trust and Compliance, so it can be used by both IT and customer-facing teams.

Freshservice is another good option, an AI-powered IT help desk tool that automates mundane questions and tasks. It offers features like omnichannel support, IT service management and real-time tracking of hardware, software and SaaS. Freshservice is designed to automate repetitive tasks and increase productivity, so it's good for IT pros.

If you're looking for something more specialized, check out OnePane, an AI-powered IT operations companion that focuses on real-time monitoring, automated root cause analysis and outage alerts. It offers a range of GenAI solutions, including dynamic service mapping and a centralized service catalog, so it's good for DevOps and SRE teams trying to improve incident resolution and cloud management.