Question: Is there a solution that uses AI to help with customer support on WhatsApp?

If you're looking for a more comprehensive solution that uses AI to help with customer support on WhatsApp, Gupshup is a great option. Gupshup is a conversational engagement platform that spans customer interactions across different touchpoints, from pre-purchase to post-purchase. It includes Bot Studio for creating personalized conversational journeys, Agent Assist for boosting agent productivity, and Conversational AI for powering AI-driven customer engagement. The platform is used by over 45,000 brands across the globe and covers a range of industries, including BFSI, retail, and healthcare.

Another option is Haptik. This Conversational CRM leverages Generative AI to handle the customer lifecycle, with tools like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying guidance, and Multi-Channel Support on WhatsApp, Instagram Direct and other channels. Haptik offers enterprise-grade security and operational efficiency, making it a great option for businesses looking to improve customer satisfaction and operational efficiency.

For those who want a no-code approach, Libromi is an AI-powered chatbot builder and automation platform for WhatsApp. It includes features like WhatsApp eCommerce integration, bulk messaging, and official WhatsApp Business Integration. Libromi integrates with over 1,500 apps through integrations like Zapier and Pabbly, and it helps large brands achieve the Verified Green Tick Mark, a mark of credibility and trust.

Last, helpix offers an intelligent, automated customer service platform that answers customer questions across multiple communication channels, including WhatsApp. It connects knowledge bases, supports omnichannel communication and uses advanced NLU to generate human-sounding answers. helpix is designed to automate customer service, reduce response time and increase customer satisfaction through AI technology.