If you're looking for a solution that provides advanced mobile and web chat UI for customer support, Meya is definitely worth a look. It's a chatbot platform for building and deploying sophisticated customer support systems. With features like rich mobile and web chat UI, unlimited custom flows, and an in-browser developer console, Meya is a full-featured option for companies of any size. Plus, it offers a free 14-day trial with no credit card required, so you can get a taste of what it can do before you decide.
Another option worth considering is Haptik, a Conversational CRM that uses Generative AI to help you manage the customer lifecycle. It offers a range of tools, including Gen AI Web Q&A for fast customer support, Smart Agent Chat for more productive agents, and Multi-Channel Support to reach customers on WhatsApp and Facebook Messenger. It's geared for companies that want to improve customer satisfaction and operational efficiency.
WeConnect is another option worth considering, offering a customer engagement platform that combines AI chatbots with human agents for better support. It offers a no-code conversation builder, advanced design customization, and multichannel agent dashboards. WeConnect is flexible, with smooth human takeovers and multiple platform integrations, so it's good for companies of any size that want to reach customers on multiple channels.
If you want to go deeper into the AI era, Kustomer is an all-in-one CRM platform with omnichannel messaging and AI-powered automations. It includes features like a single customer view, proactive support, and advanced reporting to help you increase agent productivity and customer satisfaction. Kustomer is geared for companies that want to lower support volume and respond faster while personalizing customer interactions.