If you're looking for an alternative to xsellco, eDesk is a good contender. It consolidates customer service and order data into one interface and offers features like AI-powered sentiment analysis, rule-based routing and suggested responses. It also integrates with a range of marketplaces, webstores, email software and social media sites so team members can handle support from a single interface. eDesk comes with a feedback module to automate review requests and offers several pricing tiers, including discounts for annual payments, so it's a flexible option for businesses of all sizes.
Another good alternative is Airkit.ai eCommerce. This no-code AI-powered customer service tool can handle 90% of customer inquiries 24/7 with built-in controls to ensure compliance with regulatory requirements. It's got proactive issue detection, hyper-personalized conversations and integration with common eCommerce tools, so you don't need to know how to code to set it up. That means it can be a good option for delivering a good customer experience and expanding support teams to handle more requests.
If you're using Shopify, Rep AI offers an AI chatbot that handles up to 97% of support requests, offering personalized advice and product recommendations. It can also predict when shoppers are about to abandon their carts and proactively reach out to them. With integrations with other eCommerce tools like Gorgias, Yotpo and Zendesk, it can help convert traffic into sales and increase revenue. Rep AI offers several pricing tiers and a 30-day free trial to get started.