If you're looking for another Quantum Metric alternative, Contentsquare could be a good choice. It's a digital experience intelligence platform with features like zone-based heatmaps, customer journey analysis and product analytics. Contentsquare also offers digital experience monitoring, including error analysis and frustration scoring, to help businesses optimize user experiences and conversion rates. The company's platform is used by more than 1.3 million websites and apps, so it's a serious option for digital experience optimization.
Another good option is Conviva. Conviva's Operational Data Platform is designed to connect business results to system performance to fix Quality of Experience (QoE) problems. It offers insights into user and system activity in real time, AI-driven alerting and flexible ingestion of telemetry data. Conviva is geared for companies trying to improve their digital products and services, for example with real-time product analytics and large-scale event processing.
If you want a more customer-centric approach, InMoment offers an integrated customer experience solution. It collects and links both structured and unstructured experience data from multiple sources for a more complete view of the customer journey. InMoment includes AI-powered surveys, reputation management, conversational intelligence and advanced analytics that can help teams pinpoint customer experience problems and target improvements. The company's platform has won industry awards and customer satisfaction, so it's a good choice for optimizing customer experiences.