Amdocs Alternatives

If you're looking for a replacement for Amdocs, Genesys Cloud CX is another serious contender. It's an AI-powered contact center platform designed to help you create a customer experience that spans multiple interactions. With omnichannel engagement, contact center optimization and end-to-end journey management, it helps you connect with customers in the best way possible. Genesys Cloud CX has been recognized by Gartner, IDC and Forrester, and is used by more than 8,000 companies around the world.

Another major contender is Verint, which offers a customer experience (CX) automation platform. Its modular design means it brings AI to a range of processes, including engagement data analysis, demand forecasting and quality monitoring. It also offers tools for channel automation, coaching bots and analytics, so it's a good fit for contact centers trying to engage customers better while cutting costs.

If you want a more general-purpose AI platform that automates work in several areas, Aisera could be a good fit. It offers features like AiseraGPT for automating tasks, AI Copilot for proactive service and Agent Assist for productivity. It's designed with a responsible AI approach, and it's designed to boost productivity, accuracy and cost savings in IT, HR, customer service, sales and operations.

Last, ASAPP offers a range of AI tools for contact centers. It combines automation with human expertise to boost agent productivity and customer satisfaction. ASAPP features include real-time guidance, interaction intelligence and data privacy controls, so it's a flexible and adaptable option for delivering good customer service at scale.