Question: Do you know of a tool that allows teams to collaborate on WhatsApp customer interactions and provides a 360-degree view of chat history?

SleekFlow is an AI-powered omnichannel messaging platform that automates customer interactions across popular messaging channels like WhatsApp, Instagram and more. It centralizes chat management, uses AI to generate smart replies and offers collaboration tools. SleekFlow also offers a 360-degree customer view, so you can create profiles, access customer information and segment contacts for targeted campaigns. That makes it good for businesses that want to generate leads and conversions with personalized communication.

Another good option is DashCX, a WhatsApp sales software for teams that want to handle customer chats. DashCX offers unified chat management, automatic lead qualification, agent chat performance monitoring and a 24/7 virtual receptionist chatbot. It integrates with any CRM and offers a variety of pricing plans depending on your business needs, with data security and compliance.

Hiver is a collaboration tool to help you manage shared inboxes and multi-channel help desks. It consolidates multiple customer support channels, including WhatsApp, into one interface, with AI-powered automation, collaboration tools and data-driven analytics. Hiver comes with a free 7-day trial, so it's a good option for businesses that want to improve customer service and team collaboration.