Question: I need a platform that can automatically capture all user interactions across multiple touchpoints, without requiring engineering support.

If you need a platform that can automatically capture all user interactions across multiple touchpoints without needing engineering support, Heap is a good choice. Heap is a digital insights platform that provides a single view of customer digital journeys, complete data capture, sophisticated data science and session replay. It integrates with more than 100 platforms and offers customizable dashboards, making it easy to use and a good choice for optimizing digital experiences, funnel optimization, product adoption and behavior analysis.

Another good option is Contentsquare, a digital experience intelligence and analytics platform. It offers features like zone-based heatmaps, customer journey analysis and voice of customer feedback collection. Contentsquare's autocapture of behavioral and performance data lets you monitor and optimize user experiences automatically. It's been used by companies like Harrods and Modibodi to cut cart abandonment rates and boost revenue, so it's a good choice for improving digital experience and driving business results.

For real-time digital analytics, Quantum Metric is a good choice. It's a powerful platform that gives you immediate insights into customer interactions. It includes features like session replay, AI-powered session summarization and customizable dashboards. Quantum Metric is designed to help digital teams and product managers validate technical issues, prioritize improvements and span the gap between technical and business teams, so it's a good choice for those who need a single source of truth for customer experiences.

Last, Fullstory is a behavioral data platform that captures hundreds of events and signals to give you insight into user sentiment and behavior. It offers features like predictive modeling, real-time replays and product analytics to help businesses create personalized experiences that boost conversions and loyalty. Fullstory's autocapture and different pricing plans to accommodate different business needs make it a flexible option for optimizing user interactions.