Question: Can you suggest a tool that helps dealerships and OEMs streamline service inspections and enhance customer experience?

TruVideo is a broad customer experience improvement platform that uses video, messaging and AI analytics to improve the communication between buyers and sellers. Its features, including streamlined service inspections, sales walk-arounds and AI-based analytics, are designed for dealerships and OEMs that want to improve communication effectiveness and revenue growth.

Another good option is myKaarma, an all-in-one service lane technology platform designed to create a better customer experience for franchise auto dealerships. It offers a mobile-first communication platform, payment processing, video walk-arounds and integration with Uber For Business for easy customer pickup, all designed to make the service experience easier and improve customer satisfaction.

For a more integrated option, Solera offers a broad suite of automotive software tools that includes AI-based workflows, a massive database of repair orders and strong OEM relationships. Solera's suite spans a broad range of needs for dealerships, insurers, repairers and fleets, automating processes to drive business results and improve customer satisfaction.