Question: I need a platform that can track and analyze customer conversations across multiple social media channels in real-time.

If you need a tool to monitor and analyze customer conversations across multiple social networks in real-time, Brand24 is a good option. The AI-based system monitors mentions from more than 25 million online sources, providing real-time sentiment analysis, reports and customizable alerts. It supports more than 108 languages and offers a range of pricing options and a 14-day free trial.

Another powerful option is Brandwatch, which offers a suite of social media tools including Consumer Intelligence, Social Media Management and Influencer Marketing. It includes Deep Research to analyze consumer voices, Brand Monitoring to assess consumer opinion, and real-time alerts through its Threat Response system. The tool can help businesses make more informed decisions and respond to customers on all networks in real-time.

Quid offers a single view of customer behavior and market trends through its suite of AI-powered tools. Quid Monitor monitors conversations in real-time, and Quid Predict identifies emerging trends and predicts future relevance. The tool also offers customizable dashboards and reports to help businesses stay ahead of the competition and make proactive decisions. Quid's AI technology can be integrated with other systems for a more comprehensive social media analytics and customer insights.

For a consumer intelligence platform that focuses on social listening and media monitoring, Talkwalker is a good option. The tool monitors 30 social networks and 150 million websites around the world, with advanced boolean catalogs, AI assistants and customizable dashboards. It can help businesses develop effective marketing campaigns, develop products and engage consumers with actionable insights and sentiment analysis.