Question: I'm looking for a solution that provides real-time insights to improve the shopper experience and increase customer loyalty.

If you're looking for a way to improve shopper experience and drive customer loyalty with real-time insights, Glassbox is a good option. This customer intelligence platform records 100% of digital interactions to offer rich customer insights. With features like Act Faster for real-time AI-prioritized optimization and AI-Powered Insights for accelerated analysis, Glassbox gives businesses a clear understanding of customer behavior, troubleshoots technical issues and puts customers at the heart of business decision-making, resulting in increased brand loyalty and revenue growth.

Another option is Qualtrics, an experience management platform that uses AI to deliver insights from customer, employee and market research. Features like Conversational Feedback, Text Analytics Insights and Manager Assist enable companies to collect and analyze data to optimize care journeys and improve employee engagement. Qualtrics is well-suited for turning data into personalized experiences and making data-driven decisions that drive growth.

For a more complete view of the customer journey, InMoment offers an integrated CX solution that combines AI-powered surveys, reputation management and digital listening. It collects and connects experience data from multiple sources to offer a richer understanding and more cohesive omnichannel experiences. The company has won industry awards for its ability to improve customer experience and drive revenue growth and profitability improvements.

Last, Contentsquare is a digital experience intelligence and analytics platform designed to help businesses optimize digital experiences. With features like zone-based heatmaps, customer journey analysis and AI-powered insights, Contentsquare helps businesses reduce cart abandonment, increase revenue and improve customer delight. It integrates with a range of platforms and is used by more than 1.3 million websites and apps, so it's a good option for improving conversion and retention.