Question: Can you recommend an open-source assistant that can help us automate documentation tasks and improve customer support?

If you're looking for an open-source assistant to automate documentation and customer support, DocsBot is a good choice. It uses ChatGPT to generate custom chatbots based on your documentation and content, giving customers, teams or internal users quick answers. It offers embeddable widgets, automated support ticket responses, interactive Q&A bots and deep API integration so you can link to other apps. With bulk content import and Zapier integration, DocsBot can handle a lot of documentation and support needs.

Another option is MetaDialog, which uses generative AI to automate customer support and can increase efficiency, accuracy and compliance. It can be integrated with existing customer support software and offers features like quick information retrieval, customizable flows and responses, and multilingual support. MetaDialog can be integrated with Zendesk, Intercom and Zapier, so it's good for small and large businesses looking to use AI to better interact with customers.

Help Scout is an AI-powered customer support system that automates mundane tasks, reduces response times and simplifies communication. It offers features like AI Drafts for on-brand email responses, AI Answers for quick knowledge base answers, AI Summarize for summarizing long email threads and AI Assist for finishing your response. That means support teams can focus on more complex issues while the AI handles the grunt work.

If you're focused on technical support, kapa.ai is a good option. It lets developer-facing companies create LLM-powered support and onboarding bots that can answer technical questions automatically. By integrating with documentation, GitHub and Slack, kapa.ai can help improve the developer experience and lower support requests. Its modular design and integration with more than 40 platforms means it can be used to improve customer and internal support.