Question: Can you recommend a tool that automates lead engagement and provides insights into customer needs for my car sales team?

For automating lead engagement and getting a better idea of what customers want to buy for your car sales team, DriveCentric is a top pick. This AI-infused CRM tool is built for automotive dealerships and comes with a wide range of tools. That includes personalized videos, web-like inventory management, dynamic customer segmentation and an Augmented Intelligence BDC that automates sales pipelines and handles busywork. DriveCentric also has integrations with a host of third-party partners and more advanced marketing abilities, so it's a good option for dealerships that want to modernize their operations and customer satisfaction.

Another strong contender is Foureyes, a sales intelligence tool for automotive dealerships. Foureyes is designed to help dealerships improve sales by tackling the most common breakdowns between generating leads and closing sales. It comes with tools like Prospect Engagement, Sales Enablement, Safety Net and Unified Data, which combines data from multiple sources into a single customer profile. The tool also offers custom pricing and has high security and compliance standards, so it's a good option for dealerships that want to improve their sales process.

Conversica is another option. It's a Conversational AI tool that uses human-like interactions to engage and qualify leads. Conversica's self-service digital assistants can handle important tasks like lead engagement and qualification, including multilingual and omnichannel conversations. The tool integrates with popular CRM and MAP tools, so it's easy to connect and automate workflows to drive revenue and customer retention.

If you're looking for a more complete solution, Kenect has a suite of AI-powered tools for texting, review management, payment collection, lead generation and video chat. Kenect can integrate directly with dealerships' DMS and CRM systems, helping dealerships to centralize customer communication and drive revenue. Its deep integration with more than 100 platforms and systems means it can accommodate the unique needs of many types of dealerships.