Question: Can you recommend a platform that automates IT service management and ticketing workflows?

If you're looking for a powerful platform to automate IT service management and ticketing workflows, ServiceNow is a great choice. This enterprise software spans multiple domains including IT, customer service and operations and has tools like AI, Generative AI and Intelligent Chatbots to boost productivity. It also comes with a lot of built-in reporting and analytics tools, making it a good fit for companies large or small.

Another good option is Freshservice, which uses AI to automate IT work and boost productivity. It includes omnichannel support, IT service management and real-time tracking of hardware, software and SaaS in an auto-updating CMDB. Freshservice also integrates with other tools like Microsoft Teams and Slack for a single interface to tackle IT service problems.

If you want to go even deeper with AI, SysAid is an all-in-one IT Service Management platform with a consumer-grade user interface. It includes automated ticket categorization, AI-powered chatbots and workflow automation to make agents' and end-users' lives easier. With different pricing tiers and integration options, including Microsoft Teams, SysAid can be customized to suit your needs.

Last, SolarWinds Service Desk is a cloud-based IT service management tool that uses AI to boost productivity and lower resolution times. It includes modules for incident, problem, release and change management, a CMDB and self-service with an assistive knowledge base. With customizable reports and integration with other SolarWinds tools, it can handle IT services and employee support requests.