Question: I need a solution that integrates customer feedback and requests into my product development process, can you suggest one?

If you're looking for a tool to incorporate customer feedback into your product development process, Productboard is a broad tool. It uses AI to help teams build products that meet customers' needs faster, with features like collaborative roadmapping, validated customer insights and data-driven prioritization. It integrates with a range of tools like Jira, Zendesk and Slack, so it's good for product management, operations and engineering teams.

Another good option is Cardinal, an AI-powered feature backlog tool that collects customer feedback from multiple sources and uses AI to spot feature requests. It matches those requests to actual features and projects so teams can prioritize based on customer value and business impact. Cardinal integrates with Salesforce, HubSpot and Zendesk, and offers features like revenue KPI calculation and task management integration.

Canny is a customer feedback tool that collects, analyzes and prioritizes feedback to inform product roadmaps. It can ingest feedback from Autopilot and other customer support tools, and offers AI-powered features like Feedback Discovery and Smart Replies. Canny lets you set your own scoring formula and integrates with project management tools like Jira or Asana, so it's good for teams of any size.

If you want a more integrated approach, CustomerIQ collects, analyzes and quantifies customer feedback from multiple sources. It offers AI-powered highlight extraction and filtering, and integrates with tools like Slack, Hubspot and Zendesk. CustomerIQ is good for marketing and product teams that want to streamline customer feedback analysis and drive revenue with data-driven insights.