Hotjar is a powerful tool with a lot of abilities to help you understand how people use your site. With heatmaps, recordings, feedback, surveys and interviews, you can identify trends, find areas of friction, gather user input and get a better understanding of what people need. It can link to tools like Google Analytics and Unbounce, and it offers a tiered pricing system including a free Basic plan.
Contentsquare is another powerful option for optimizing digital products through digital experience analytics, monitoring and product analytics. It's got features like zone-based heatmaps, customer journey analysis and feedback collection that can lead to big improvements in conversion rates and customer satisfaction. More than 1.3 million websites and apps use it, and it offers personalized demos for interested customers.
If you want a more comprehensive feedback system, Gleap offers visual bug reporting, live chat, AI-powered chatbots, public roadmaps and surveys to get user insights in context. It can link to Jira and GitHub, and it works for mobile apps and websites, so it's good for continuous improvement of your user experience.
Last, Olvy is geared for gathering and analyzing feedback from channels like Slack, Discord and Twitter, summarizing it with AI-generated summaries and sentiment analysis. It can link to ClickUp and Jira, and it's designed to help product teams get feedback and deliver customer-centric products.