Question: Can you suggest a solution that can improve customer satisfaction while reducing the time and cost of fulfilling orders in my e-commerce business?

Berkshire Grey sells AI-infused enterprise robotics to automate some supply chain tasks. That can dramatically cut fulfillment costs and boost productivity so your employees can do more important work and customers are happier with faster, more reliable fulfillment.

Narvar offers a post-purchase platform that uses insights from a large network of retailers, carriers and partners to try to improve the post-purchase experience. Among its features are AI-generated estimated delivery dates, proactive order communications, interactive order tracking and streamlined returns and exchanges, which can lead to higher conversion rates and lower customer support calls.

Parcel Perform is another post-purchase customer experience platform. It offers features like personalized EDD prediction, transparent tracking and optimized returns processes. The platform can help improve cart conversion and lower the cost of logistics overall by providing rich, AI-powered data and real-time actionable insights.

Shipup promises a consumer-friendly experience with automated shipping updates, customizable tracking pages and proactive communications. Its goal is to turn one-time customers into repeat customers by offering easy returns and smart delivery estimates, and to reduce the workload for customer support and optimize overall operations.