Parcel Perform

Parcel Perform is an e-commerce post-purchase customer experience platform that uses rich, AI-powered data to help e-commerce businesses unlock real value by providing an end-to-end data and delivery experience. The platform can help convert abandoned carts, prevent delivery problems, optimize returns and streamline logistics.

Some of the key features of Parcel Perform include:

• Checkout Experience: Convert abandoned carts into orders using personalized EDD prediction and the most advanced AI in the industry.
• Post-Purchase Experience: Prevent delivery problems and dissatisfied customers with transparent tracking information and proactive notifications.
• Returns Experience: Overcome reverse logistics complexity, reduce WISMR and increase customer satisfaction through automated and personalized returns.
• Logistics: Reduce costs, prevent disruptions and book and label correctly.
• Co-Pilot: Inform business decisions with personalized data and real-time actionable insights.

Parcel Perform is designed to integrate data to break down silos and unlock synergies. With a broad data foundation, Parcel Perform can power multiple use cases and prepare businesses for the future of AI-driven decision-making. The platform is designed to be scalable, secure and GDPR-compliant, with ISO 27001 certification.

Parcel Perform is designed for e-commerce, marketing, logistics and customer service teams. With the platform, companies like Nespresso, Mister Spex and Bikes Online can increase customer retention and reduce related costs. Customers can expect to see improvements in areas like cart conversion, last-mile logistics costs and customer service efficiency.

The platform supports more than 1,078 carriers worldwide, ensuring a unified tracking experience across multiple markets. Customers can customize data integration, tracking pages and notification designs to suit their needs, and a dedicated team handles onboarding and optimization.

Pricing details are not publicly disclosed. Prospective customers can visit the Parcel Perform website to learn more about the platform and pricing models.

Published on July 18, 2024