Question: Can you recommend a platform that helps e-commerce businesses reduce abandoned carts and improve delivery experiences?

If you want a platform to help you cut abandoned carts and improve delivery for your e-commerce business, Parcel Perform is a powerful option. It's geared for the post-purchase customer experience, with features like Checkout Experience to try to convert abandoned carts, Post-Purchase Experience for tracking and communication, and Returns Experience to make returns easier. Its data integration abilities, ability to break down silos and support for more than 1,078 carriers means it can help you keep customers and the resulting costs.

Another good option is Narvar, which aggregates insights from a network of more than 2,000 retailers and carriers to help address common post-purchase problems. Narvar's features include Promise for estimated delivery dates, Notify for proactive messaging, Track for engaging order experiences, and Return & Exchange for easy returns and exchanges. With Narvar, businesses can lower WISMO calls, improve conversion rates and keep more revenue with easy returns and exchanges.

AfterShip is an all-in-one option with tools for proactive shipment tracking, returns automation and shipping protection. It can connect to 1,171 carriers and 70 technology partners, so it should be able to keep up with your business. AfterShip also offers AI-powered delivery date estimates and carbon emissions tracking, and can integrate with major eCommerce sites to help you keep customers and revenue.

Route is geared for improving the after-purchase experience with real-time order tracking, customer engagement tools and carbon neutral shipping. Its features include Track for shipping updates, Engage for AI-powered product recommendations, and Protect for package insurance. With Route, merchants can increase customer loyalty and lower support costs while making their shipping more sustainable.