Route

Route is an ecommerce platform that helps merchants improve the post-purchase experience for online shoppers. By connecting to a variety of e-commerce platforms, Route allows businesses to offer real-time order tracking, customer engagement tools and carbon neutral shipping. The platform is designed to drive revenue, customer loyalty and cost savings by providing a seamless experience from checkout to delivery.

To help meet its goals, Route offers a few key features:

• Track: Offers real-time shipping updates and notifications for any delivery.
• Engage: Offers AI-powered product recommendations and customizable email and SMS notifications to increase customer engagement and drive repeat purchases.
• Carbon Neutral Shipping: Automatically calculates and offsets carbon emissions for each shipment, helping to promote sustainable practices.
• Protect: Offers package protection against loss, theft or damage, ensuring customer satisfaction and reducing support requests.

The company offers three pricing tiers to suit different businesses:

• Basic: Free, includes package protection and basic tracking.
• Pro: $349 per month, adds advanced features like AI-powered product recommendations and branded email and SMS notifications.
• Custom: Custom pricing, for enterprise-level businesses with special needs.

Merchants using Route can expect to see improvements in customer lifetime value, lower support costs and a more environmentally friendly shipping process. With more than 13,000 brands using the platform, Route has proven its worth in improving the post-purchase experience for businesses and shoppers.

Published on July 11, 2024