Shipway

Shipway is an aggregator platform for shipping that's designed to simplify eCommerce logistics for D2C companies in India. The service lets you manage shipping, tracking and notifications in one place to improve the customer experience.

Among Shipway's features are:

• Shipping Automation: Automatically assign orders to couriers to increase delivery rates and minimize manual intervention.
• Tracking and Notifications: Keep customers up to date with real-time tracking information sent via WhatsApp, Email and SMS, thereby reducing WISMO (Where Is My Order) calls.
• Early COD Remittance: Get COD remittances within D+2 days.
• Returns and Exchange Automation: Automate returns and exchanges through a single interface.
• NDR Management: Send follow-ups for undelivered orders so buyers can request reattempts.
• Shipway Protect: Protect high-value shipments against loss or damage.
• Multi-Courier Network: Integrate with more than 50 courier partners covering 29,000+ pin codes across India.
• AI-Based Fraud Detection: Identify high-risk orders based on customer purchase history.

Shipway is designed to help eCommerce businesses lower RTO (Return to Origin) rates, reduce COD losses and speed up delivery. The service offers a single tracking page that lets customers track their orders directly from the website. Real-time status updates and automated NDR follow-ups also improve the customer experience.

Pricing starts at ₹19 for 500gms, and the service is designed to be affordable for businesses of all sizes. Priority support is available for weight disputes, RTOs, and NDRs, so you get help when you need it.

Shipway is for D2C businesses looking to improve shipping, reduce logistical hassles and improve customer satisfaction.

Published on July 16, 2024