One is AfterShip, an all-purpose post-purchase customer experience platform with features like proactive shipment tracking, returns automation, shipping protection and AI-based delivery date estimates. That can help you improve the post-purchase experience and keep customers happier and less likely to return orders.
Another is Narvar, which uses insights from a network of retailers and carriers to offer post-purchase experience solutions. Its features include Promise for estimated delivery dates, Notify for proactive order messaging, Track for engaging order tracking, and Return & Exchange for automated returns and exchanges. All of that can help you cut COD losses and improve overall customer satisfaction.
For D2C companies in India, Shipway offers a shipping aggregator platform. It's got features like shipping automation, real-time tracking and notifications, early COD remittance and returns and exchange automation. All of that should lower RTO rates and COD losses, making it a good choice for improving customer satisfaction and shipping operations.