Question: I'm looking for a solution that provides real-time tracking information and proactive notifications to prevent delivery problems and customer dissatisfaction.

If you're looking for a more comprehensive solution to provide real-time tracking information and proactive notifications to avoid delivery issues and customer complaints, AfterShip is a great option. The platform offers proactive shipment tracking, returns automation and warranty automation. It integrates with more than 1,171 carriers around the world and 70 technology partners, so it works with big e-commerce sites. AfterShip also offers AI-powered delivery date estimates and shipping management tools, all protected by enterprise-level security.

Another powerful option is Narvar. Narvar's post-purchase platform uses insights from more than 2,000 retailers and carriers to help retailers with the post-purchase experience. That includes features like AI-powered estimated delivery dates, proactive multi-channel order messaging and real-time visibility into order tracking. Narvar can cut WISMO calls and boost conversion rates and return rates, so it's a good option for improving customer satisfaction.

Parcel Perform also offers a post-purchase experience with a focus on real-time tracking and proactive communication. It includes features like Checkout Experience for personalized EDD prediction, Post-Purchase Experience for transparent tracking and Returns Experience for easy returns. Parcel Perform's Co-Pilot feature offers personalized data and actionable insights to help businesses optimize their logistics and improve customer retention.

For businesses that want a multi-carrier shipment tracking API, TrackingMore is a good option. It supports more than 1,200+ carriers and 80+ airlines, so you can track shipments from pickup to delivery with real-time updates and secure data encryption. The company says its platform can help cut WISMO inquiries and boost customer satisfaction with accurate and reliable tracking information.