Question: I need a way to improve customer communication and handle inquiries more efficiently at my dealership.

First up is Kenect, an omnichannel platform that handles customer communication, online reputation and payment collection for dealerships. It offers 1-to-1 texting, webchat, broadcast messaging, video chat and end-to-end review management. With integration with more than 100 other tools dealerships often use, Kenect promises to free up time and boost revenue, with an average revenue increase of 6% in the first year.

Another option is Matador, a conversational AI and automation tool for the car business. Matador consolidates messages from different channels and offers video messaging, AI-powered chat, SMS broadcasts and automations that can be used to personalize interactions with customers. It integrates with common CRM systems and lead sources to help dealerships improve sales and service operations, including boosting appointment show rates and sales to service retention.

If you want a broader suite of tools, AutoAlert offers a range of tools including data-driven insights, personalized communication and process automation. That includes Engagement Studio for omnichannel marketing, Service Lead Management and AutoAlert AI Assistants for predictive analytics. The suite is designed to help dealerships build a better relationship with customers and deliver a consistent customer experience.

Last, Impel offers an AI-powered customer lifecycle management tool designed to improve engagement and streamline communication across touchpoints. Impel's generative conversational AI and interactive content tools are designed to improve employee productivity and customer satisfaction, and to boost showroom appointments, vehicle sales and service appointments.