Question: Can you recommend a platform that helps hospitality businesses manage their online reputation by generating polite and contextually relevant responses to reviews?

If you're a hospitality company trying to use AI to control your online reputation by responding to reviews, Viff is a good option. Viff can generate real-time, contextually aware and polite responses to guest reviews and can be integrated with any website or Property/Reputation Management System. It supports more than 20 languages and can generate follow-up responses based on an initial response, so your brand voice is consistent. Viff has a variety of pricing plans to fit different budgets, including monthly and annual options with unlimited review responses and email support.

Another option is MARA, an all-in-one review management system. MARA uses AI to create personalized responses, analyze reviews and offer smart snippets for common complaints or praise. It's designed to improve customer interactions and overall ratings by automating responses. MARA supports multiple languages and offers customizable reply automation rules, daily notifications and review analytics with insights.

Autoreviews AI is another option, particularly for companies that need to manage reviews on multiple sites like Yelp, Google, TripAdvisor and OpenTable. It can automatically generate responses in your brand's tone and voice, offering actionable insights and helping you streamline the review process. It's designed to help you improve your online presence and customer engagement while freeing up time for other business operations.