If you want a chatbot that can give your finance industry customers the right answers in some detail, Ada is a strong contender. It's an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-powered customer service. It can draw from existing knowledge bases and other business systems to personalize answers. It offers features like multilingual support, automated resolution measurement, AI coaching and the ability to span multiple channels, and is used by finance, e-commerce, fintech and other businesses. Ada has shown strong results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.
Another strong contender is Floatbot, a SaaS-based generative and conversational AI platform that can help businesses improve customer interactions and employee productivity in the banking and insurance industries. Floatbot lets customers create and deploy Gen AI Voicebots, Chatbots, and Agent Assist solutions and integrate with any data source or channel. Its features include automated inbound and outbound calls, advanced analytics, real-time call transcriptions and compliance monitoring, and it's a powerful option for optimizing customer service while lowering operational costs.
Senseforth is a full-stack conversational AI chatbot platform that's particularly good for the finance and banking industries. It's got a zero-code interface, strong NLP abilities and a multi-channel experience that can be deployed on websites, mobile apps and voice assistants. It's got ISO 27001 certification for strong data security, and Senseforth says businesses can speed response times, boost productivity and increase revenue while keeping customers happy.
Last, Inbenta is a conversational AI platform designed to automate customer interactions and improve customer satisfaction through personalization and productivity. It's got a high 95% correct answer rate, self-learning abilities, fast deployment and support for 35 languages. Inbenta's proprietary AI has been trained for more than a decade to ensure safe and accurate interactions, and it's a good option for a variety of industries, including finance, IT helpdesk, marketing and HR.