If you're looking for a platform to deploy conversational AI agents across multiple channels, Haptik is a strong contender. It supports customer lifecycle management across industries with features like Multi-Channel Support for WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS, and web platforms. With tools like Gen AI Web Q&A and Smart Agent Chat, Haptik can help improve customer satisfaction and operational efficiency.
Another excellent option is Gupshup. This platform enables businesses to automate customer acquisition, marketing, commerce, and support using AI-powered chatbots on over 30 messaging channels including WhatsApp, Google's Business Messages, and SMS. Gupshup's Bot Studio for creating custom conversational journeys and Campaign Manager for multi-channel campaigns make it a versatile choice for enhancing customer interactions.
For a solution that focuses on developer flexibility, Sendbird offers a communications API that allows developers to build messaging experiences across multiple channels like chat, AI chatbots, SMS, WhatsApp, voice, and video. It supports various industries with abstracted APIs and SDKs, offering faster time to market and lower maintenance.
Finally, Tiledesk provides an AI-powered customer service platform that automates interactions via chatbots. It integrates AI Agents across various channels and focuses on customer satisfaction with features like WhatsApp Outreach, Human Agent Handover, and enterprise solutions. This platform is scalable and customizable, making it a suitable choice for businesses aiming to improve customer service efficiently.