Question: Can you recommend a tool that helps me respond to customer reviews and track sentiment across different platforms?

GatherUp is a review automation service geared for agencies and local businesses to manage reviews and reputation. It can generate AI-powered responses to reviews and monitor reviews on more than 100 sites, so it can be used to manage feedback on a variety of sites. It also offers performance reports, AI insights and marketing tools to help improve customer satisfaction and local search rankings.

Another option is Reputation, an online reputation management service that aggregates internal and external data from hundreds of sources. It offers AI-powered insights, competitive benchmarking and real-time feedback analysis, letting businesses turn customer feedback into a strategy to improve satisfaction and outdo rivals.

If you want a broader social media monitoring service, Brand24 monitors mentions on social media, news, blogs, videos, forums, podcasts and reviews in real-time. It includes sentiment analysis, automated reports and customizable alerts that let you filter mentions by source and sentiment, so it can be useful for companies that want to keep a pulse on their online reputation and customer sentiment.

Anecdote offers real-time feedback analytics that can monitor and analyze feedback from multiple sources like App Store reviews and support messages. It uses AI to spot sentiment trends and areas for improvement, and it can offer insights that can lower churn and improve customer experience. It's good for companies that want to improve their customer service and overall customer satisfaction.