Question: Do you know of a tool that helps collision repairers manage their workflow and improve customer satisfaction?

CCC Intelligent Solutions has a cloud-based platform geared specifically for the Property and Casualty (P&C) insurance industry. It combines data, AI and ecosystems for personalized, efficient and frictionless interactions. Among its features are workflow optimization, network management and AI for faster and more informed decisions, all of which can help the repair process and customer satisfaction.

Another good option is Kenect, an all-in-one platform designed to streamline customer communication, online reputation management and payment collection for dealerships. Kenect offers features like texting, video chat, review management and text-to-pay that can help collision repairers communicate better and get their work done faster, leading to happier customers.

If you're looking for a more general-purpose workflow automation tool, Zapier connects to more than 7,000 apps to automate complex processes. You can create your own automation workflows without having to write any programming code, which can be handy for tracking leads, managing sales pipelines and handling customer service. That can help you get more done and get it done faster.