Question: I'm looking for a cloud-based platform that enables real-time decision making and enhances customer experiences for utility service providers.

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Bidgely UtilityAI

If you're looking for a cloud-based platform that helps utilities deliver better customer experiences and make decisions in real-time, Bidgely UtilityAI is a top contender. The platform uses AI and machine learning to analyze real-time meter data and provide personalized insights so utilities can make decisions based on data. By detecting electric vehicles and optimizing grid infrastructure, Bidgely UtilityAI can deliver benefits like energy savings, customer satisfaction and operational efficiency.

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Pega

Another top contender is Pega, which specializes in enterprise AI decisioning and workflow automation. Pega offers real-time optimization across industries, including utilities, with a broad range of tools like workflow automation, AI-powered decisioning and generative AI. The platform can help utilities personalize customer interactions, automate services and optimize operations, making it a good all-purpose option for improving customer experiences and decision making.

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Amdocs

If you're in the telecommunications industry, Amdocs has a telco-grade Generative AI solution called amAIz. The platform is designed for communication service providers (CSPs) to automate customer, IT and network demands. By unlocking the full potential of 5G and adding advanced AI modules, amAIz can deliver end-to-end customer experiences across multiple touchpoints, making it a good option for optimization and innovation in the utility industry.

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Cloudera

Last, Cloudera offers a hybrid data platform that securely ingests, processes and analyzes data in cloud and on-premise environments. The platform is designed for real-time insights and accelerated machine learning, so utilities can integrate vast amounts of data into a single trusted source for better decision making and customer experiences. Cloudera's data services and scalability make it a good option for improving operational efficiency and optimizing business operations.

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