Verloop is a conversational AI platform that automates customer support for companies in e-commerce, banking, travel and other sectors. It includes features like automated chat and voice support, agent empowerment tools, live chat, bot builder and multilingual support. With its Generative AI capabilities, Verloop can handle a significant portion of support requests, freeing up agents to focus on more complex issues and boosting customer satisfaction.
ChatNode is another tool for building advanced AI chatbots. It can connect to many data sources and can be embedded on websites, used in pop-up chats and integrated with Slack channels. ChatNode also offers live agent handoff, customization and support for 95 languages. It's designed to automate 80% of customer support and to provide a unified experience for customers.
MetaDialog uses generative AI to automate customer support, speeding up response times and improving accuracy. It can connect to existing customer support software like Zendesk and Intercom, and lets you customize flows and responses. Escalation rules and multilingual support also are built in. It's geared for companies that want to use AI to improve customer support and to ensure regulatory compliance.
For a broader approach, Haptik offers a Conversational CRM that uses Generative AI to handle customer lifecycles in many industries. It includes tools for fast customer support, personalized sales help and multichannel engagement. Haptik's platform can be used to generate leads, improve customer satisfaction and optimize operations.