Question: Is there a chatbot that can provide instant answers to customer questions and also capture lead information?

If you're looking for a chatbot that can provide immediate answers to customer inquiries and capture lead information, Haptik is a great option. Haptik is a Conversational CRM that leverages Generative AI for customer lifecycle management across industries. It offers Gen AI Web Q&A for rapid customer support, Gen AI Sales Assistant for personalized buying guidance, and Multi-Channel Support across multiple touchpoints like WhatsApp and Facebook Messenger. This platform can help you capture leads, improve customer satisfaction, and boost operational efficiency.

Another good option is My AskAI. This integration tool works with your existing live chat providers like Intercom and Zendesk, deflecting up to 75% of support requests. It offers immediate verified AI answers 24/7, customizable chatbots in multiple languages, and lead capture. My AskAI supports multiple channels like email, live chat, and Slack, so you can use it for whatever customer touchpoint you prefer.

Conversica is another option. This Conversational AI platform is designed for revenue teams, using human-like interactions to drive conversions across the customer journey. It includes autonomous digital assistants to engage and qualify leads, and supports multilingual and omnichannel conversations. Conversica's AI-powered interactions can help you qualify leads better and retain customers better, making it a great option for more effective customer interactions.

Brainwave has a more powerful option with its autonomous customer service agent built on ChatGPT. It can automate up to 70% of customer inquiries and includes AI-powered lead generation and qualification. Brainwave integrates with Google Calendar and CRM systems, offers 24/7 multilingual support and a smart knowledge base that learns from your data. This makes it a great option for lowering costs and improving customer satisfaction.