Question: Is there a service that provides analytics and performance tracking for chatbots, so I can optimize its performance over time?

If you want a more comprehensive service to monitor and optimize your chatbot, Haptik is a good option. Haptik's Intelligent Analytics tracks performance so you can make data-driven decisions to improve performance. It also offers a range of tools like Smart Agent Chat, Gen AI Web Q&A and Multi-Channel Support that can be integrated with services like WhatsApp, Instagram and Google Business Messages.

Another good option is Ada, an AI-powered customer service automation platform that measures and trains AI Agents to resolve more than 70% of customer inquiries. Ada offers automated resolution measurement, AI coaching and support for multiple languages, and integrates with existing knowledge bases and other business systems. That makes it a good fit for e-commerce, fintech and other businesses, and can help companies improve customer satisfaction and lower operational costs.

If you want a more customizable and scalable service, check out Chatbase. The service lets you build and embed chatbots on your website or use them through an API. It also offers sophisticated analytics, lead generation and support for multiple languages. Chatbase has tiered pricing, including a free option, so it can be used by businesses that want to improve customer support and lead generation.

Last, Chatmate offers a more powerful service with AI insights and detailed analytics to measure performance. It lets businesses customize the chatbot's personality, policies and processes, and it can be integrated with services like Webflow, Wix and Shopify. Chatmate has a simple pricing scheme and a free plan, so it's a good choice for businesses that want to reduce support query volume and improve customer satisfaction.