Question: I'm looking for a chatbot solution that offers 24/7 customer support across multiple channels, can you suggest one?

If you need a chatbot solution that can provide 24/7 customer support across multiple channels, Haptik is a top pick. It uses generative AI to handle the full customer lifecycle and support across multiple channels like WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web platforms. With features like Multi-Channel Support, Gen AI Web Q&A and Intelligent Analytics, Haptik enables businesses to deliver a better customer experience and optimize operations.

Another top pick is Gupshup, which supports customers across 30+ messaging channels including WhatsApp, Google Business Messages, SMS and others. Gupshup offers tools like Bot Studio for creating custom conversational journeys, Agent Assist to help agents work more efficiently, and Campaign Manager for sending multi-channel campaigns. More than 45,000 brands use the platform, which is designed to maximize customer lifetime value and reduce service costs.

For a single conversational customer service platform, check out Dixa. Dixa supports customer interactions across multiple channels -- native voice, email, social media, messaging and chatbot -- through a single interface. It offers features like AI-powered conversations, drag-and-drop flow builders and a unified agent workspace with contextual information and conversation timelines. Dixa's smart tools and integrations help improve customer service by automating routine tasks and increasing agent productivity.

Last, UChat offers an all-in-one chatbot platform that automates business processes without requiring coding skills. It supports more than 12 social channels for 24/7 customer engagement and offers features like a visual flow builder, AI integration and ecommerce integration. UChat is designed to reduce operational costs and improve customer satisfaction, making it a good option for small businesses and digital marketing agencies.