Question: Looking for a chat technology that integrates with our existing systems and offers advanced tools for our teams.

If you're looking for a chat technology that integrates with your existing systems and offers advanced tools for your teams, WhosOn could be a good fit. This platform is geared towards large-scale, multi-site, and multilingual enterprise businesses and offers features like real-time chat translation, sentiment analysis, and custom reporting with Power BI. It also offers secure data management with encryption and intrusion prevention, which can be important for regulated industries. WhosOn also offers API customization and integration with other systems, so you can create custom interfaces and clients.

Another option is Comm100, an omnichannel communication platform that offers a centralized approach to customer engagement across multiple channels. It offers enterprise-class live chat, automated responses to more than 80% of inquiries with chatbots, and a knowledge base to manage customer interactions. Comm100 is designed with security and privacy in mind, with certifications like SOC 2 Type II and ISO 27001. This platform is geared towards industries like higher education, banking, healthcare, insurance and government, offering a balance between human and bot agents.

For a more AI-infused approach, Jigso offers a chat-based enterprise assistant that integrates with a variety of work apps and files. It offers features like custom alerts, action item detection, and the ability to summarize long discussions and documents. Jigso can track sales pipelines, client mentions, and revenue data, so it can be a good option for boosting productivity and user satisfaction in sales, customer success, operations and management teams.

Last, SnapEngage is a powerful live chat software for sales and support teams. It automates tasks, offers an omnichannel experience, and integrates with a variety of CRM and help desk systems. SnapEngage offers advanced bot technology to give customers immediate answers to their questions and can help you capture more leads and improve customer satisfaction. It offers different pricing levels, each with its own set of features for optimizing customer service operations.