WhosOn

WhosOn is a live chat and AI-powered chat technology geared for enterprise customers. The company's platform offers a variety of advanced features to help you communicate with customers, including features to keep conversations on track and to protect sensitive data. WhosOn is designed for large, multi-site and multilingual operations.

Some of the key features include:

• Regulation Ready: Built to support a wide range of industry regulations.
• Implementation Flexibility: Can be installed on-premises, in HCI cloud or on dedicated servers.
• Enterprise Scaling: Supports multiple sites, countries and languages.
• Safeguarded Chat Data: Offers features like encryption, intrusion prevention and data masking.
• Integrated Chatbots: Blends bots with human agents and technology stack.
• Custom Functionality: Offers API customization and commissioned work for custom solutions.

WhosOn also offers an omnichannel ecosystem that integrates with other systems, offering advanced tools for teams. Some of these tools include:

• Real-time Chat Translation: Supports more than 100 languages.
• Sentiment Analysis: Automatically calculates customer satisfaction.
• Omnichannel Calling: Transitions from chat to call.
• Chatbot Services: Integrates with popular chatbot frameworks.
• Custom Reporting: Uses Power BI for custom reporting.

The company's technology is geared for companies in heavily regulated industries, with a high-level implementation that can be customized for specific needs. WhosOn has a strong history in complex markets, so it's well-suited for niche and custom requirements.

WhosOn is designed to be collaborative, with customers able to integrate chat into their products, tech stacks and build complementary solutions. Customers can design their own interfaces and clients to ensure a customized experience.

Pricing isn't clearly disclosed, but WhosOn offers a free trial to help businesses assess their needs. You can also check out a variety of resources, including a product tour, on-premises and cloud editions, security details and API documentation. For more details, check out the WhosOn website to see the full range of features and services.

Published on June 30, 2024