Question: I'm looking for a solution that can integrate with my existing customer support tools to automate text analysis and routing.

If you want to integrate with your existing customer support tools to automate text analysis and routing, MonkeyLearn is a good option. It's a no-code text analytics platform that lets you clean, label and visualize customer feedback with artificial intelligence. MonkeyLearn integrates with Zendesk, Freshdesk, SurveyMonkey, Google Sheets and Zapier, so you can connect to hundreds of other apps. It also offers pre-trained and custom machine learning models for text classification and data extraction.

Another option is MetaDialog, which uses generative AI to automate customer support and improve efficiency, accuracy and compliance. It connects to Zendesk, Intercom, Zapier, Facebook Messenger and Telegram, and offers features like a Retriever model for quick information retrieval and customizable flows and responses. MetaDialog is good for small and large businesses that want to tap into the AI revolution for their customer support.

Kodif is an AI-powered customer support automation platform that automates agent workflows and customer experience with GenAI and low-code solutions. It integrates with a broad range of CX tools and platforms, giving you real-time access to customer and order information so you can proactively engage and analyze sentiment. Kodif is good for companies that want to increase efficiency and reduce costs.

Last, Verloop is a conversational AI platform that automates customer support and improves customer satisfaction. It automates chat and voice interactions, increases agent productivity and integrates with multiple platforms, with features like automated chat and voice support, agent empowerment tools and NLP-powered FAQs. Verloop.io is good for e-commerce, banking and travel companies, helping businesses deflect a large percentage of support requests and improve overall customer satisfaction.