Question: Can you suggest a software that automates order fulfillment and handles buyer communications for my e-commerce business?

Salesforce Commerce Cloud is a powerful platform that uses AI to automate much of the work and optimize processes. It includes digital storefronts, conversational AI and advanced commerce intelligence to manage orders and customer interactions. It's good for companies of all sizes and has been a Leader in the Gartner Magic Quadrant for Digital Commerce for eight years.

Another contender is DataCaciques, an e-commerce platform that's designed to optimize operations and cut labor costs. It includes features for inventory control, order automation, customer service and warehouse management across multiple marketplaces like Walmart, Amazon and eBay. It's good for sellers of all sizes, with dedicated account managers and customer support.

You could also look at Narvar, which is geared to improving the post-purchase experience. It offers features like AI-powered estimates of when packages will arrive, proactive order messaging, interactive order tracking and simplified returns. Narvar integrates with more than 300 carriers and 50+ eCommerce systems, letting companies cut support requests and improve customer satisfaction.

And then there's eDesk, a customer service tool that centralizes customer communication and order information so you can better manage tickets and automate tasks. It integrates with a variety of tools and offers AI-powered sentiment analysis and feedback modules, too, for a scalable way to handle customer inquiries and support.