Haptik is a full-featured Conversational CRM that uses Generative AI to handle the entire customer life cycle. It includes tools like Gen AI Web Q&A for quick answers, Gen AI Sales Assistant for personalized purchasing guidance and Intelligent Analytics for tracking performance. The platform spans multiple customer touchpoints and includes enterprise-level security, which can lead to better customer satisfaction and operational efficiency.
Another good option is MetaDialog, a generative AI-powered customer support automation platform. It includes features like a Retriever model for fast information retrieval, customizable flows and responses, and flexible escalation rules. MetaDialog integrates with popular support software like Zendesk and Intercom, so it's a good option for businesses that want to use AI for customer support.
If you're looking for a more powerful AI chatbot, check out ChatNode. The platform lets you build advanced chatbots that can answer any business question and includes features like live agent handoff, multiple data sources and support for 95 languages. It promises to automate 80% of customer support tasks, increase lead conversion and offer a unified support experience.
Last, UChat is an all-in-one chatbot platform that automates business processes without requiring programming skills. It supports more than 12 social channels, has AI integration for personalized answers and can integrate with ecommerce sites so customers can place orders directly. UChat is geared for small businesses and digital marketing agencies that want to simplify customer interactions and boost satisfaction.