Question: Is there a platform that allows me to train an AI on various types of content, such as URLs and FAQs, to automate customer support?

If you want a platform to train an AI on a variety of content, like URLs and FAQs, to power customer support, MetaDialog is a good option. It uses generative AI to automate and augment customer support, with features like a Retriever model for quick information retrieval, Large Language Models for precise answers, and customizable flows and responses. The service can be integrated with existing customer support software and supports multiple languages, so it's good for small and large businesses.

DocUp is also worth a look, offering an AI-powered information retrieval system that optimizes support flows by answering customer questions based on existing content and documentation. It can be trained with a variety of content formats, including URLs, plain text, FAQs and sitemaps, and offers a chat widget for immediate customer answers. The service can be integrated with existing support tools and offers flexible pricing options depending on your business needs.

For a more integrated solution, check out helpix. The service uses AI to respond immediately to customer requests across multiple communication channels, including social media and email. It combines multiple sources of information to train its AI and generate human-sounding answers, which can improve customer interactions and automate customer service. Helpix offers omnichannel communication and advanced NLU, so it's a good option for businesses that want to improve customer satisfaction and response times.