If you're looking for a Gaspar alternative, Help Scout is a good option. It's got AI tools to automate some work, speed up resolution and handle communication for support teams. Among its tools are AI Drafts for generating on-brand email responses, AI Answers for generating quick responses from the knowledge base, and AI Assist for drafting and editing responses. Help Scout can help teams work more efficiently, leaving more time for complex interactions.
Another good option is Dashworks, an AI-powered knowledge assistant that can be integrated with many company apps, websites and documents. It can answer questions in the same way as Gaspar, and it's got other features like accurate AI answers with citations and a single knowledge base for maximum security. Dashworks is geared for salespeople, customer support reps and product managers who need to get quick answers to customer requests and technical documentation.
Leena AI is another option. This Gen AI employee assistant automates work in IT, HR and finance apps to boost productivity and efficiency. It can respond to service requests in real time, cut IT and HR requests by 70%, and integrate with many other enterprise systems. Leena AI centralizes information, offers contextual support and analyzes closed tickets to generate new knowledge articles, so it's a good option for automating business processes.
Last, Forethought is an AI-powered customer support platform that automates some work and boosts resolution rates. With tools like Solve, Triage, Assist and Discover, Forethought can respond to simple questions with automated responses, assess customer intent and optimize workflows. It integrates with popular helpdesks like Zendesk and Salesforce, so it's a good option for companies trying to improve customer service and lower support costs.