CallCabinet Alternatives

If you're looking for something to replace CallCabinet, Hummingbird is a good place to start. It's an intelligent compliance platform that streamlines investigations and offers a single source of truth for risk. Hummingbird is geared for compliance and risk teams, with features like detailed customer profile analysis, case management, automation and customizable analytics. It's a good choice for financial services companies, with a focus on easy integration with third-party tools and fast deployment.

Another option is Goodays, an all-purpose AI-powered customer experience management tool. Goodays helps improve customer satisfaction, loyalty and performance across all channels. It measures customer satisfaction across multiple touchpoints, offers real-time engagement tools and e-reputation monitoring. With easy integration and strong data security, Goodays has shown improvements in customer satisfaction and employee engagement for a range of industries.

If you're looking for a platform that's geared more toward customer and employee experience, Medallia is an enterprise-scale tool that can gather insights from a broad range of sources. It uses AI analytics to spot what's most important and can integrate with other systems to ensure compliance. By gathering feedback from multiple sources, Medallia can help companies improve customer and employee experiences and ultimately boost loyalty and engagement.

If you're looking for a way to lighten the customer service load and improve operations, Engageware could be a good option. This AI-powered customer engagement tool automates mundane questions and tasks so call centers have a lot more capacity. It offers 24/7 omnichannel support and has been used by major financial services companies and retailers, boosting efficiency and productivity while improving customer satisfaction.