Medchat·ai

Medchat·ai is a new way to automate healthcare workflows and improve productivity with AI agents. The tool lets healthcare teams manage workloads better with a flexible, no-code Automation Studio for creating custom workflows and deploying AI agents. It has a range of features to automate tasks like missing information, scheduling, co-pay help, medication adherence and patient triage.

Medchat·ai's Automation Studio includes a variety of blocks and templates like Signature, Transfer to Agent, Message, Short Answer, Decision Branch and Insert Snippet that let you deploy AI agents to meet your needs. The platform can be integrated with core systems to automate complex workflows. Custom plugins can be built with powerful APIs and scripting to expand the platform.

Other features include:

• Agent·ai: Offers a conversational AI experience for patients and providers, with on-brand performance and human-level reasoning.
• Live Chat: Combines AI assistance with human-in-the-loop support for maximum productivity and satisfaction.
• Texting: Automates communications across the health journey, providing real-time information and next steps.
• Switch: Reduces call volume by letting patients switch from phone to AI chat in the middle of a call.
• Integrations Toolkit: Allows for easy integration with third-party platforms using APIs, cloud functions and custom scripting.
• Journeys: Automates patient workflows for comprehensive care coordination.
• Reporting Studio: Offers a custom dashboard to track key metrics.
• Triage: Uses AI assessments to quickly and accurately route patients.

Medchat·ai's AI agents can be trained on an organization's data and processes to ensure consistency and quality. The company says the platform reduces provider hold times, member hold times and abandonment rates while improving patient engagement and satisfaction.

Medchat·ai's security is designed to meet enterprise-grade standards, including SOC 2 Type II certification, HIPAA compliance and rigorous penetration testing. The company also offers employee security education and uses secure data encryption.

Medchat·ai doesn't reveal pricing details, but says it can help customers save money, with an estimated $9 million in annual FTE savings. You can contact the company to discuss pricing and deployment options.

With automated workflows and AI agents, Medchat·ai can help healthcare organizations improve productivity, patient experience and efficiency.

Published on July 6, 2024