Question: How can I improve patient engagement and satisfaction while reducing provider hold times?

If you want to boost patient engagement and satisfaction while lowering provider hold times, Medchat·ai is an AI-powered automation platform that can help. It includes tools like Agent·ai for conversational AI experiences, Live Chat for AI-boosted human help, and Texting for automated messages that can dramatically cut call volume and boost patient engagement. The platform also includes tools to automate patient workflows and lower hold times, too, so it's a good all-purpose option for health care providers.

Another good option is Klara, a patient engagement platform that centralizes communication channels and automates outreach workflows. It offers multichannel engagement, team collaboration with smart message routing, and personalized reminders and follow-ups. Klara integrates with several EHR systems and is HIPAA compliant, so it's a secure and efficient way to cut down on phone calls and improve the patient experience.

If you want a more elaborate approach, check out Get Well. This digital patient engagement platform combines AI-powered technology and smart room technology to create personalized care experiences. It can offer targeted outreach, automated appointment scheduling, interactive patient care tools and smart triage. Get Well's solutions are designed to increase patient loyalty, improve relationships and streamline clinical workflows to ensure a consumer-centric patient experience.

Last, QLess is a cloud-based customer engagement platform that cuts wait times and optimizes operations. It centralizes walk-ins, appointments, virtual and callback services into one interface, with real-time notifications and reminders. It's good for health care organizations that want to cut wait times and improve patient satisfaction.